Effective 25 July 2026. This policy explains how PT Asia Kreasi Mandiri collects, uses, shares, and protects your personal data.
1. Data Controller
The controller of personal data for the foodmedia services is PT Asia Kreasi Mandiri, with its registered address at Saphire Estate Blok A No.14, Tegal – Jawa Tengah, Indonesia. For any question about personal data, contact hallo@foodmedia.co.id.
2. Legal Basis
We process personal data under Law No. 27 of 2022 on Personal Data Protection and its implementing regulations. The bases we rely on include your consent, performance of a contract, legal obligations, and our legitimate interests balanced against your rights.
3. Data We Collect
a. Data you provide directly
- Full name, email address, and WhatsApp number when registering or completing a form.
- Your area of residence: province, regency/city, and district.
- The role you select: customer, merchant partner, driver partner, or sales team.
- CV link and application message if you apply for a job through our Careers page.
- Profile photo, identity documents, and bank account details for partners requiring verification and payouts.
b. Data collected automatically
- IP address, device type, operating system, and browser used.
- Pages visited, page titles, referral source, and session identifier.
- Location data (GPS) — for driver partners while on duty, and for customers searching for nearby restaurants.
- Interface interaction recordings via Microsoft Clarity (see section 5).
- Your IP address when you rate a Help Center article as helpful or unhelpful, to prevent duplicate voting.
c. Transaction data
- Order details, payment methods, transaction history, and reviews you write.
4. How We Use Your Data
- Processing registration, verifying identity, and managing your account.
- Facilitating ordering, payment, and delivery.
- Sending order status notifications, service information, and — where you consent — promotional offers.
- Detecting and preventing fraud, fictitious orders, and Platform abuse.
- Analysing usage patterns to improve service quality and the interface.
- Meeting legal and tax obligations and responding to lawful requests from authorities.
5. Third-Party Services We Use
This Platform includes the following third-party services, each with its own privacy policy:
- Microsoft Clarity — records your on-page interactions (cursor movement, clicks, and scrolling) as session replays, to help us understand usability obstacles. Sensitive form inputs are masked by default.
- Google Analytics & Google Tag Manager — aggregate visit statistics and measurement tag management.
- Google Sign-In — optional authentication for content administrators.
- Customer service widget (cs.foodmedia.my.id) — the support conversations you send through the chat widget.
- Telegram — an internal notification channel for our team when a registration or application arrives.
- Licensed payment service providers — transaction processing. We do not store your full card number.
6. Data Sharing
We share personal data only as necessary, with:
- Merchant Partners — your name and order notes, so the order can be prepared correctly.
- Driver Partners — your name, phone number, and delivery address, for the duration of the order.
- Payment service providers — the data required to complete the transaction.
- Law enforcement authorities — where required by regulation or court order.
We do not sell your personal data to anyone.
7. Storage & Retention
- Account data is retained while your account is active and for up to 1 year after closure, unless regulations require a different period.
- Financial transaction logs and audit data are retained for a minimum of 5 years to comply with applicable financial and tax rules in Indonesia.
- Visit analytics are retained in aggregate form and are not used to identify you individually.
- Once the retention period ends, data is permanently deleted or anonymised.
8. Data Security
- Data in transit is protected by HTTPS/TLS encryption.
- Passwords are stored as hashes, never in plain text.
- Access to production data is restricted by role and recorded in audit logs.
- Even so, no system is entirely immune. We encourage you to use a unique password and never share it with anyone.
9. Your Rights as a Data Subject
Under the Personal Data Protection Law, you have the right to:
- Obtain information about, and a copy of, the personal data we process about you.
- Correct inaccurate or incomplete data.
- Request erasure of your personal data.
- Withdraw consent you previously gave.
- Object to certain processing, including direct marketing.
- Request your data in a portable format.
- Lodge a complaint with the competent authority.
Submit requests to hallo@foodmedia.co.id. We respond within 14 business days and may first ask you to verify your identity.
10. Cookies & Tracking Technologies
- Essential cookies are required for login sessions and the order cart to work. These cannot be disabled without disrupting the service.
- Analytics cookies help us understand Platform usage in aggregate.
- You can delete or block cookies through your browser settings, with the consequence that some features may not work normally.
11. Children's Data
The Platform is not intended for children under 18. We do not knowingly collect children's data. If you become aware of children's data collected without parental or guardian consent, please report it to hallo@foodmedia.co.id so we can delete it promptly.
12. International Data Transfers
Some of our service providers (including Google and Microsoft) process data on servers outside Indonesia. Where this occurs, we ensure equivalent protection is in place as required by applicable regulations.
13. Breach Notification
If a personal data protection failure occurs that affects you, we will notify you and the competent authority within 3×24 hours of becoming aware of the incident, together with an explanation of the impact and the steps taken.
14. Changes to This Policy
We may update this policy from time to time. Material changes will be notified by email or in-app announcement. The current effective date always appears at the top of this page.
15. Contact Us
PT Asia Kreasi Mandiri
Saphire Estate Blok A No.14, Tegal – Jawa Tengah, Indonesia
Email: hallo@foodmedia.co.id
WhatsApp: +62 817-7686-8188
This English version is provided for convenience. In the event of any discrepancy, the Indonesian version prevails.