Effective 25 July 2026. This document is an agreement between you and PT Asia Kreasi Mandiri, the operator of the foodmedia platform.
1. Definitions
- Platform — the foodmedia.co.id website and all of our apps: foodmedia (customers), food-ON (merchant partners), food-D (driver partners), and salesmedia (sales team).
- User — anyone who accesses the Platform, whether as a customer, merchant partner, driver partner, or member of the sales team.
- Merchant Partner — the owner of a restaurant, food stall, or culinary business offering products through the Platform.
- Driver Partner — an individual providing delivery services through food-D.
- We/Us — PT Asia Kreasi Mandiri, with its registered address at Saphire Estate Blok A No.14, Tegal – Jawa Tengah, Indonesia.
2. Acceptance & Eligibility
- By registering for, accessing, or using the Platform, you confirm that you have read, understood, and agreed to these Terms & Conditions.
- You must be at least 18 years old or legally married, and legally competent under Indonesian law. Users below that age may only use the Platform under the supervision of a parent or guardian.
- Merchant Partners and Driver Partners must complete additional verification before their accounts are activated.
- If you do not agree to these terms, please discontinue use of the Platform.
3. Accounts & Security
- Information provided at registration must be accurate, complete, and kept up to date.
- You may hold only one account per role, unless we agree otherwise in writing.
- You are fully responsible for keeping your password and OTP codes confidential, and for all activity carried out through your account.
- Report any suspected unauthorised use immediately to hallo@foodmedia.co.id or WhatsApp +62 817-7686-8188.
- We never request your password or OTP code by phone, chat, or email. Any such request is fraudulent.
4. The Services We Provide
foodmedia is an intermediary platform connecting customers, culinary merchant partners, and driver partners. Please note:
- Food and beverages are prepared entirely by Merchant Partners. We do not produce, process, or store those products.
- Deliveries are carried out by Driver Partners, who are independent partners rather than our employees.
- We provide the means to order, pay, track, and obtain support for transactions made on the Platform.
5. Orders & Transactions
- An order becomes binding once you complete payment (or select cash on delivery) and the Merchant Partner accepts it.
- Merchant Partners may decline an order if stock has run out, the outlet is closed, or for other reasonable grounds. In such cases your payment is refunded in full.
- Delivery time estimates are indicative and may change due to traffic, weather, or kitchen queues.
- Please ensure your address and phone number are correct. Failed deliveries caused by incorrect details are not our responsibility.
6. Prices, Fees & Payment
- Product prices are set by Merchant Partners and include applicable taxes unless stated otherwise.
- Delivery fees, service fees, and handling fees are shown transparently on the summary screen before you confirm your order.
- Payments are processed through licensed payment service providers. We do not store your full payment card number.
- All transactions are recorded in your account history and can be downloaded as proof.
7. Cancellation & Refunds
- Orders may be cancelled free of charge while the Merchant Partner has not yet begun preparation.
- Once preparation has started, cancellation may incur a partial or full charge, according to the relevant Merchant Partner's policy.
- Refunds are returned to the original payment method or your account balance, typically within 3–14 business days depending on the payment provider.
- Complaints about incorrect, damaged, or undelivered orders must be submitted within 24 hours of the order being marked complete, together with photographic evidence.
8. Promotions, Vouchers & Referrals
- Each promotion is subject to the specific terms shown on its promotion page, including validity period and usage limits.
- Vouchers cannot be exchanged for cash, transferred, or combined unless expressly stated.
- We may cancel promotions, withdraw vouchers, and review accounts where we detect indications of abuse — including duplicate accounts, fictitious orders, or manipulation of the referral programme.
9. Merchant Partner Obligations
- Ensure hygiene, food safety, and that products match their displayed description and photographs.
- Hold and maintain the business licences required by applicable regulations, including halal certification where claimed.
- Keep operating hours and menu availability current in the food-ON app.
- Do not divert orders off-Platform in order to avoid service fees.
10. Driver Partner Obligations
- Hold a valid driving licence, a roadworthy vehicle, and the riding equipment required by regulation.
- Keep orders intact and hygienic throughout delivery.
- Keep location services enabled while on duty so customers can track their orders.
- Behave courteously and never request payment beyond the amount shown in the app.
11. Prohibited Activities
Users are strictly prohibited from:
- Fictitious orders — placing fake orders or manipulating the referral and voucher programmes for personal gain.
- System abuse — hacking, modifying, reverse-engineering, scraping, or distributing malicious software to the Platform.
- Misconduct — harassment, threats, hate speech, or verbal or physical violence towards other users, partners, or our staff.
- Falsified data — uploading false identity documents, business documents, or bank account details.
- Platform misuse — using the services for money laundering, fraud, or trading in goods prohibited by law.
12. User Content & Reviews
- Reviews, photos, and comments you upload remain yours, but you grant us a non-exclusive licence to display them on the Platform.
- Content containing hate speech, pornography, defamation, or another person's personal data will be removed without prior notice.
- Reviews must reflect genuine experience. Paid reviews, or reviews written to disparage competitors, are prohibited.
13. Intellectual Property
- The foodmedia, food-ON, food-D, and salesmedia marks, logos, interface design, and all Platform software are owned by PT Asia Kreasi Mandiri and protected by law.
- You may not copy, modify, distribute, or create derivative works without our written permission.
14. Service Availability & Limitation of Liability
- We strive to keep the Platform available at all times, but do not guarantee uninterrupted access where interruptions arise from system maintenance, software updates, or internet network disruptions.
- We are not liable for indirect losses arising from the quality or safety of food supplied by Merchant Partners, delivery delays, or failures of third-party payment systems.
- Our liability, where it arises, is limited to the value of the transaction in dispute.
- These limitations do not diminish your rights as a consumer under Law No. 8 of 1999 on Consumer Protection.
15. Suspension & Account Closure
- We may suspend or close accounts that breach these terms, show indications of fraud, or where required by law enforcement.
- Before permanent closure we will endeavour to give notice and an opportunity to respond, unless delay would risk greater harm.
- You may close your account at any time through the app settings or by contacting hallo@foodmedia.co.id. Outstanding balances and obligations remain payable.
16. Legal Compliance & Audit
- All administrative actions, financial transactions, and order status changes are automatically recorded in audit logs for security and compliance purposes.
- We cooperate with law enforcement in investigating suspected illegal activity on the Platform, in accordance with due legal process.
17. Dispute Resolution & Governing Law
- These Terms & Conditions are governed by the laws of the Republic of Indonesia.
- We will first seek to resolve any dispute amicably through our support channels within 30 days.
- If no agreement is reached, the dispute shall be settled before the competent District Court in the jurisdiction of our registered address.
18. Changes to These Terms
We may update these Terms & Conditions from time to time. Material changes will be notified by email or in-app announcement at least 7 days before taking effect. Continued use of the Platform after the changes take effect constitutes your acceptance.
19. Contact Us
PT Asia Kreasi Mandiri
Saphire Estate Blok A No.14, Tegal – Jawa Tengah, Indonesia
Email: hallo@foodmedia.co.id
WhatsApp: +62 817-7686-8188
This English version is provided for convenience. In the event of any discrepancy, the Indonesian version prevails.